FAQs

There are several ways you can reach us:
• Direct message us on our Facebook or Instagram 
• For all orders related enquiries, please email us at orders@wjl.com.sg and quote your order number for checking.
• For all marketing and partnership-related enquiries, please contact our marketing team at marketing@wjl.com.sg.

All online orders will be processed, packed, and delivered within 2-3 working days once the payment is received. Delivery is not available on weekends, public holidays and store closure days.

We would also like to seek your kind understanding on slower deliveries during the peak sale seasons.

We're sorry, but currently we do not ship orders to destinations outside of Singapore.

You will not be able to amend your delivery information once your order is placed. However, please email us ASAP at orders@wjl.com.sg with your order number and relevant details, and we will try our best to help.

If the delivery is out by the time we relay the change of delivery address to our delivery crew, we may not be able to retrieve your package and will not be liable for any non-delivery or refund due to incorrect delivery details provided.

We do not deliver to P.O. boxes and other restricted areas including army camps and airbases, offshore islands, Jurong island, Tuas Link and Changi Cargo Center. Please provide a residential or office address, and include the company name if your package is going to an office address. Delivery to office addresses will take place during business hours, 9am to 6pm, on Mondays to Fridays (excluding public holidays).

To ensure that your package reaches you safely, a signature as proof of delivery is recommended. Our driver will call you before making the delivery therefore please ensure someone is available to receive the package at the pre-arranged time.

However, if you wish to authorise us to leave the package outside when there is no one present at the stated address, kindly inform our driver or indicate your delivery preference during checkout. Our driver will leave the parcel outside and take a photo before sending it via SMS to the contact number indicated in the order details. While we will do our best to accommodate any specific delivery requests, we seek your kind understanding that not all requests will be fulfilled. If our delivery crew is unable to reach you after two delivery attempts, a re-delivery fee of $10 would be payable. 

Free delivery applies when you hit the minimum spend amount stated on our website. Otherwise, a minimum delivery fee of $10 applies. Simply add your items to cart and the delivery fees will be shown before you check out. 

Please email us at orders@wjl.com.sg and provide your order number to check on the status.