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Terms and Conditions

  • The terms and conditions set forth in this agreement constitute the entire agreement between WJL ("Wing Joo Loong Ginseng Hong Co. (S) Pte Ltd") and you (the "User") concerning the use of (the "Website"). By using the Website, you are deemed to have read, understood and accepted these Terms and Conditions.
  • WJL reserves the right to add, amend or revise these Terms and Conditions without prior notice to the User. WJL shall update any revisions to the Terms and Conditions on this page at its sole discretion. The continued use of this website following any changes to the Terms and Conditions indicates acceptance of those changes.
  • The below-listed expressions used in these Terms and Conditions shall have the following meanings:
    • "Intellectual Property" refers to all intellectual property rights, including but not limited to trademarks, brands and designs.
    • "Online Shopping" refers to the purchasing of Products through the Website and its e-Store.
    • "User" refers to any person, guest or registered user accessing and/or using the features on the Website and its e-Store.
    • "Product" refers to any products featured on the Website and its e-Store.
  • While every reasonable effort has been made to ensure that the information provided on the Website is accurate and current, no guarantees for the accuracy and/or currency of the information are made.
  • The Website and material relating, but not limited to, information, products and services are provided without making any representation, endorsement of, and warranties of any kind, whether expressed or implied, regarding the accuracy, reliability, completeness, compatibility, currency and fitness for any particular purpose and situation.
  • The Website does not offer medical advice regarding the quality and suitability of any particular medical treatment or herb for any health condition or aliment, and no information on the Website should be construed as health or medical advice. WJL expressly disclaims all responsibility and liability, arising directly or indirectly, from the use of or reliance on the Website or any information and products listed on it as a reference source or source of any medical advice or treatment. Please consult a physician for medical advice.
Intellectual Property Rights
  • The Website and all its materials, including but not limited to photographs, illustrations, data, text and information on the Products and Services offered by WJL appearing on this Website are protected by copyright, trademark and other forms of proprietary rights, which are owned by WJL.
  • Except as otherwise agreed upon and provided in writing by WJL, uploading, downloading, copying, reproducing, re-publishing or distributing the material found on the Website is strictly prohibited.
Using the e-Store
  • All registered Users must be aged 18 and above and must complete the registration process with assurance that all particulars provided by the User are true, accurate and current.
  • By ordering a product on the Website, the User shall be deemed to have made an offer to buy the specified product from WJL pursuant to this agreement. WJL must receive payment of the whole price for the goods ordered before the order can be accepted. Once payment has been received, WJL will confirm that the order has been accepted by sending an email to the User at the email address provided on the order form.
  • All prices shown on the Website are in Singapore Dollars and are inclusive of Goods and Services Tax (“GST”). The final amount payable for an order will be as featured on the tax invoice.
  • Products ordered may be collected at WJL's Head Office, Cheong Kwan Jang's City Store, or delivered within Singapore only.
Submission of Orders
  • The User may place an order through the Website by completing the order process. After the order has been placed, an email will be sent to the User at the email address provided on the order form. This email serves as confirmation of the order details. If the User does not receive an acknowledgment email from WJL within two working days, he should contact WJL at +65 6538 3838 or via email at
  • WJL reserves the right to reject or terminate any orders at any time at its discretion. Non-acceptance or cancellation of an order may be a result of
    • The Product ordered is out of stock.
    • There is a pricing error.
    • WJL was unable to process the order.
  • WJL only accepts payment for orders in Singapore Dollars. Payment can be made through via Paypal.
  • The issuer of the card may have policies and procedures relating to how payments are effected in Singapore Dollars, for which the User is responsible for.
  • Submission of orders represents that the User assures that the details provided in the order are accurate, and that payment will be made in full when the order is accepted by WJL.
Product Information and Availability
  • The information on this website is believed to be accurate and reliable. However, in the event an existing error is identified; in typography, product information and/or price, and other errors, these errors will be corrected earliest practicable.
  • WJL reserves the right, without obligation to issue notice, to:
    • Correct any errors and provide additional information.
    • Make changes to product information, prices, promotional offers and other information.
Delivery Information
  • Delivery service is only available for valid residential and office addresses within Singapore. WJL does not provide shipping to international destinations.
  • WJL will deliver the Products ordered by the User to the address provided on the order form at the time the order is made.
  • Delivery will be made as soon as possible after your order is confirmed, and in any event within 30 days from the date of the order.
  • The User will become the owner of the Products upon delivery. Once the Products have been delivered, they will be held at the User's own risk and WJL will not be liable for their loss or destruction.
Delivery Charges
  • Delivery charges will be as follows:
    • $20 flat fee for orders below $200
    • Free delivery for orders of $200 and above.
  • Users can state their preferred date and time for delivery under the comments section when filling up the order form. We will try to meet the request to the best that we can. However, if a particular time slot is full due to overwhelming demand or is otherwise unavailable, WJL reserves the right to reschedule the time and/or date of delivery and will contact the User to arrange an alternative delivery time and/or date.
  • The User is responsible for ensuring that a recipient is present to receive the delivery and to sign on the delivery invoice during the specified time slot. Any redeliveries will incur additional redelivery fee per delivery at the User's expense.
  • Users can opt to collect the products ordered online at the following locations
  • 1) WJL’s Head Office at 30 & 31 North Canal Road Singapore 059286 during the following timeslots:
    • Monday to Friday 8.30am to 5pm
    • Saturday 8.30am to 3pm
    • No collection on Sundays and Public Holidays.
  • 2) Cheong Kwan Jang City Store at Chinatown Point #B2-25, 133 New Bridge Road, Singapore 059413
    • 10.30am to 9.30pm daily
Cancellation of Orders
  • WJL does not accept cancellation or modification of orders upon confirmation. Do ensure that the correct Products and their quantities have been selected before completing of the order process.
  • WJL reserves the right to cancel the order if:
    • A Product ordered is unavailable.
    • One or more of the Products was listed at an incorrect price due to a typographical error or an error in the pricing information.
    • WJL is unable to obtain authorization for payment,
    • WJL does not deliver to the designated area.
  • Should an order be cancelled, affected Users will be notified by email and the sum deducted from the User's credit card by WJL will be credited into the same account earliest possible, but in any event within 30 days from the date of the order. WJL will not be obliged to offer any additional compensation for disappointment suffered.
Returns, Exchanges, and Refund Policy
  • WJL does not accept exchanges unless a Product has been delivered in a damaged condition. The User should notify WJL within 7 days of receipt of the damaged Product to arrange for an exchange. Exchanged merchandise must be in original condition as when it was delivered, and must include its original packaging, price tags, order confirmation and invoice. WJL reserves the right to reject any exchange or return that does not fulfill any part of the above clause. The User is required to return any free gift(s) or promotional benefits received with respect to the exchanged merchandise.
  • Exchanges and returns can only be made at WJL’s Head Office (30 & 31 North Canal Road Singapore 059286). WJL will not bear any charges or fees incurred by the User during the process of exchanging or returning the products.
  • In the event any Product is defective, WJL reserves the right, but not the obligation, to refund without interest the amount paid for the products in question, in any form of WJL's choosing.
Exclusion of Liability
  • In no event, to the extent permitted by law, shall WJL or any of its directors, employees, officers, agents, successors, distributors, suppliers, affiliates or third parties, be liable for any death, injury, direct, indirect, incidental, special, consequential, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you arising from or in connection with:
    • The accuracy, reliability, and completeness of information and material on this website.
    • Any use, access, inability to access, or use this website, or the reliance on the information and materials on this website.
    • Any direct or consequential loss, damage or expenses (including loss of profits, business or goodwill), howsoever arising from any problem, except in the event whereby a product is defective, in which case WJL shall have no liability for any compensation other than to refund the amount paid for the product in question.
    • Any mishandling and/or abuse of products by the User or other persons.
    • Any use of products by the User or other persons in any manner, whether foreseeable or otherwise. The User assumes all risks associated with product usage and storage upon delivery.
    • Any delay in delivery or cancellation of orders or refunds.
    • Any losses or damage, including but not limited to loss of data, income or profit arising out of or in connection with the use of or inability to use the Website or this Online Shopping service, or consequential losses, which may be suffered by the User or any third party arising from the access to and use of this Website.
  • Without prejudice to the above clause, WJL’s aggregate liability to the User shall be limited to the purchase price of the product paid by the User.
Force Majeure
  • WJL shall have no liability to the User for any failure to deliver Products ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Governing Law
  • The contract between WJL and the User shall be governed by and interpreted in accordance with Singapore law and the Singapore courts shall have jurisdiction to resolve any disputes.
Entire Agreement
  • These Terms and Conditions, together with the current website prices, delivery details, contact details and privacy policy, set out the whole of WJL's agreement relating to the supply of the goods to the User. Nothing said by any sales person on WJL's behalf should be understood as a variation of these Terms and Conditions or as an authorized representation about the nature or quality of any goods offered for sale by WJL. Save for fraud or fraudulent misrepresentation, WJL shall have no liability for any such representation being untrue or misleading.
Privacy Policy
  • The User hereby unconditionally consents to WJL releasing any data provided via this Website to WJL’s employees, subcontractors, agents, or other network operators who carry out services for WJL in connection with the provision of any services to the User.
  • The Website collects personal information if the User accesses the services on some pages, including:
  • Making enquiries
  • Registering to receive material
  • Ordering products
  • The types of personal information collected at these pages include:
    • User’s name
    • Billing and Delivery addresses
    • Email Address
    • Contact Numbers
    • Credit/Debit Card or any other payment information.
  • The information collected shall not be shared with outside parties except to the extent necessary to provide a service to the User. In no event shall the information collected be sold, transferred or conveyed to unaffiliated third parties without the User’s approval.
  • At the point of collection, Users shall have the opportunity to opt out of receiving promotional and/or marketing information from WJL and its related and/or associated companies. Subsequent requests by Users to cease the use of contact information for marketing purposes will only take effect from the date WJL receives the User’s request.
  • WJL receives and records information from the User’s browser on its server logs, including but not limited to the User’s Internet Protocol address, cookie information and page visits. This information is used to:
    • Facilitate the User’s access to the Website or e-Store
    • Customize and personalize the content of the webpages displayed for individual Users
    • Fulfill User’s online services requests
    • Evaluate the Customer’s preferences
  • No data transmissions over the Internet or via wireless networks can be guaranteed to be 100% secure. Consequently, WJL does not ensure or warrant the security, authenticity, integrity or confidentiality of any information and/or communication the User transmits to WJL and the User does so at his/her own risk.
  • By using this Website including submitting a request for WJL's e-alerts on new stock and supplies, and promotions in our stores, and/or providing personal information to WJL (including your email address), the User agrees that WJL can communicate with him/her electronically on all matters, including those regarding security, privacy and administrative issues relating to the use of this Website. WJL may post a notice on the Website if a security breach occurs. WJL may also send an email to the provided email address as notification.
  • You hereby unconditionally consent to WJL releasing any data provided, via this Website (including submitting a request for our weekly e-alerts on new stock and supplies, and promotions in WJL's stores), or by phone or fax orders, to WJL’s employees, advertisers, parent company, related companies and associated companies, subcontractors, agents or other network operators who carry out services for WJL in connection with the provision of services related to this Website.
  • WJL reserves the right to update this policy from time to time in view of market requirements. The User will be notified about significant changes on the website and/or by email notification.
  • Should you have other questions or concerns about these privacy policies, please contact WJL at +65 6538 3838 or via email at