FAQs


Cheong Kwan Jang FAQs

Q: Who can consume Korean red ginseng (KRG)?
A: KRG is generally good for everyone, young and old, regardless of their constitution.

Q: What are the benefits of consuming KRG?
A: KRG is an approved health product that is certified by the South Korean Ministry of Food and Drug Safety. It is known to be effective in boosting immunity, assisting recovery from fatigue, inhibiting platelet agglutination and thereby facilitating blood circulation, improving memory, easing climacteric symptoms, as well as having a powerful antioxidant effect.¹

Q: How long should I consume KRG products before I can experience the effects?
A: The recommended course is a minimum 30 days of continuous usage. Please note that effects may differ from person to person, depending on each individual’s body constitution.

Q: Are there any adverse effects to using KRG?
A: Ginseng is non-toxic and can be consumed in the long term. In case of an allergic reaction, stop consumption immediately and the allergy should naturally be alleviated.

Q: Is KRG heaty?
A: According to TCM, KRG is considered to have a warm nature hence it is not heaty. Consuming KRG can help improve metabolism and blood circulation, which may leave a person feeling flushed or warmer than usual. However, this effect is due to the enhanced blood circulation, which increases skin temperature, but does not change the body's core temperature. In fact, numerous studies have reported that the ingestion of KRG helps maintain normal body temperature.

Q: Are your products Halal certified?
A: Only these Cheong Kwan Jang products are Halal certified:
Q: What is the difference between the KRG extract and powder range?
A: The difference lies in the way they are processed:
  • KRG Powders are made by grinding raw KRG roots into a powder form, before using the powder to make the end products.
  • KRG Extracts are made by processing and cooking the KRG roots at lower heat to produce the pure essence of KRG with the optimal amount of active healthy components. It takes 2-3g of KRG roots to make 1g of extract.

Between the two, the extract range of products are more potent and have higher efficacy than the powder range.

Q: What is the difference between Extract Everytime & Extract Everytime Balance?
A: Extract Everytime contains 3g of KRG extract, with 7g of water in every stick. It is considered a 100% Extract product. Extract Everytime Balance has a lower concentration of 2.1g of KRG extract, combined with propolis, licorice, agave syrup and water, for a less bitter taste.

Q: What KRG products would you recommend for first-time users?
A: Generally, it boils down to a few factors: how receptive you are towards bitter taste, your needs and lifestyle. If you are generally comfortable with the bitter taste of ginseng and looking for an immunity and energy booster, you may consider the KRG Extract range of products. They contain the pure essence of KRG with an optimal amount of active healthy components.

Depending on your lifestyle and usage preference, you may consider some of our bestsellers:
  • Cheong Kwan Jang’s signature product, the KRG Extract 240g, which contains 100% highly concentrated, pure KRG extract stored in a bottle for multi-use.
  • KRG Extract Everytime which contains 3g pure KRG extract mixed with pure water in a stick sachet. Get the daily recommended dose of KRG with just one stick — anytime, anywhere.
  • KRG Extract Everytime Balance which contains 2.1g of KRG extract and other subsidiary ingredients, packed in a stick sachet. Lightly sweetened with agave syrup, it is recommended for new-to-ginseng users.
For users who are sensitive to bitter taste, you may consider:
  • KRG Extract Capsule which contains 35% KRG extract powder, grape seed oil and wheat germ oil for overall wellness and better skin condition.
  • KRG Extract Tablet which contains 97% KRG extract powder, for a highly effective and pure KRG supplement.

You may also visit Cheong Kwan Jang Flagship Store or any Wing Joo Loong stores for further assistance.

Q: What should new users take note when consuming KRG?
A: New users are recommended to start by taking a reduced dose for a period of one month to get their body accustomed to the efficacies of KRG. Children aged 3 to 15 years old are recommended to consume half the regular dosage recommended for adults — as indicated under selected products’ dosage information in this website.

As Good Base products are fruit-based and contain very low amounts of KRG, they are suitable for children to consume the regular dose.

Q: When is the best time to consume KRG products?
A: Any time before or after meals. However, having them on an empty stomach may better facilitate absorption. Do note, as with all traditional supplements, KRG can be consumed two hours apart from western medication. However, please seek doctor's advice if you are currently on medication.

Q: What should I take note when consuming KRG?
A: Please do not subject KRG products to high temperature (specifically above 80°C) as this would destroy the active components inside the ginseng. For home decoction of KRG raw roots, please use lower fire to keep water temperature at about 85-95°C — do not keep the water boiling.

Q: Can patients with the 3 highs (high blood pressure, high cholesterol and high blood sugar) consume KRG?
A: Yes, KRG helps to improve blood circulation, and there are studies to support that KRG helps to regulate blood pressure and improve glucose control. However, patients with severe conditions should consult their doctors before consuming KRG. Some products contain sugar therefore customers should check the nutritional table on the product labels before consuming.

Q: Can ladies take KRG during their period?
A: This is subject to personal preference. KRG does not have negative effects for women during their period. In fact, it may help women maintain regular monthly cycles. However, in TCM, women are advised not to tonify their bodies during their period.

Q: Is KRG suitable during pregnancy or nursing?
A: We generally do not recommend the use of Korean red ginseng products during pregnancy or nursing, and strongly advise against the use of any herbs during the first trimester as the risk of miscarriage is higher — but do seek your doctor’s advice if you wish to consume them from the second trimester onwards. Some non-conservative moms consume KRG during their last trimester with no adverse effects ever observed in these cases.

Our Good Base range is suitable for consuming during pregnancy, breastfeeding and confinement as they are fruit-based products and contain very low KRG content. However, it is not advisable for moms to drink it cold during confinement. You can consume KRG after giving birth if you do not intend to breastfeed, but nursing moms are advised to refrain from doing so as they may transfer ingredients of their diet to the baby through their breast milk.

Q: Is KRG good for those experiencing cold hands and feet?
A: Poor blood circulation is one of the common causes of cold hands and feet. For such cases, yes, KRG helps in the circulation of blood and may alleviate cold hypersensitivity in the hands and feet. Besides that, the regular consumption of ginseng also helps to boost your immunity and lift energy levels.

Q: Which products are good for slimming?
A: We do not have any weight loss products.

Q: Why does Cheong Kwan Jang only use 6-years-grown ginseng?
A: The ginseng's shape becomes complete in the fourth year after planting. However, it takes six years for the root to mature and unlock its maximum efficacy and optimal amount of ginsenosides (plant compounds known for their anti-inflammatory and immune-stimulating activity). After six years of growth, the effectiveness of its ingredients will no longer improve and may even deteriorate. Mature 6-year-old ginseng roots also contain 1.4 to 2 times higher amount of active components than those grown for four years.²

Q: Why should I choose Cheong Kwan Jang over other Korean red ginseng brands?
A: Cheong Kwan Jang is the World’s No. 1 Ginseng brand³ with over 120 years of craftsmanship. The brand only uses 6-years-grown ginseng for maximum efficacy. It requires eight years in total, including the preparation period and the management of soil and growth, to harvest each ginseng. Compared with other ginseng brands sold in Southeast Asia and other regions, Cheong Kwan Jang is highly rated and holds the highest reputation for its rigorous process and strict standards in producing world-class KRG products — including subjecting them to 4 times stricter standards than required by the South Korean government, dedicating 20% of its annual revenue to continuous R&D and conducting 293 safety tests on its products.

General FAQs:

Q: How long does delivery take for online orders?
A: All online orders will be processed, packed and delivered within 2-3 working days once payment is received. Also, deliveries are not available on weekends, public holidays and store closure days. Please also expect slower deliveries during peak sale seasons.

Q: Do you deliver overseas?
A: Please email us to check if we deliver to your destination before we can advise accordingly. For overseas delivery, shipping charges will be borne by the customer directly.


¹Korean red ginseng benefits are certified by the South Korean Ministry of Food and Drug Safety.
²Source: Kim (1987), Journal of Ginseng Research; Kim (1995), Japanese Journal of Pharmaceutical Health Care and Sciences.
³Euromonitor International Limited; Vitamins and Dietary Supplement category; % retail value share, 2010-2019 data. CH2020 edition.